Shipping policy

When purchasing through kickballs.com we ship to the continental U.S. only. Shipping to Hawaii is not available at this time. Any live snake purchased through our site will be shipped for overnight delivery, and someone must be home to sign for the package on the first delivery attempt. Your ship to address must be filled out correctly, any missing apartment number, suite number or misspelled address will void any guarantee. Normal delivery time is before 10:30am but can be later due to your location.

Communication is important when shipping a live snake and we do not want anything to happen to your new snake. We will contact you after your order is placed by phone or email to set up a day that you will be home to receive your new snake. We can also set up shipping to your choice of Fedex customer pick up facilities. This way you can pick your snake up early in the morning instead of waiting for your package to be delivered. The day that we ship your package we will provide you with a tracking number from the carrier. . We guarantee live arrival when weather is between 40-90 degrees Fahrenheit, requested shipping above or below these temperatures voids any guarantees. If weather conditions are inappropriate for shipping at the time of purchase we will gladly hold your purchase until the weather is appropriate to ship.

We also attend many expos in NY, OH, PA and the surrounding areas. You can leave a deposit or pay for a snake in full and pick it up at an expo we are attending. Please contact us for upcoming expos near you.