Refund policy

All snakes are guaranteed to arrive healthy and correctly sexed. All hets(heterozygous) are guaranteed to be 100% hets unless otherwise noted as, but to limited to, possible het, ph, 66%, or 50%. If you are not fully satisfied with your purchase please contact us with in 12 hours. If anything arrives DOA, the package arrives damaged, or something is missing we must be notified within 2 hours of delivery.

Any guaranteed is voided if improper shipping address is provided, or if shipping is requested above 90 or below 40 degrees Fahrenheit.

It is hard to offer a long term guarantee on any live animal. Once it leaves our facility we cannot control how the snake is cared for. It you have any problems down the road on a snake you can contact us and we will give you the best suggestions that we can. We have been keeping all types of reptiles and have a vast knowledge of what your new snake needs or why it might be acting the way it is.

Receiving a snake and wanting a credit for nonfeeding is not a valid reason for a return. Improper husbandry, wrong size prey, wrong type of prey, too much handling and many other factors can cause a ball python of any size or age to refuse to eat right away. The larger and older a snake is the longer it can refuse to eat with out any detrimental health concern. When you receive your new snake please set him or her up in their new enclosure and do not attempt to feed for 3-5 days, and avoid handling your new snake for a week so he can settle into his new home. If you are having a problem with your new snake eating you can contact us and we will be happy to give you suggestions as to what to change to get your snake to eat.

We do not offer a cash or credit refund policy after you have placed your order. If you are unhappy with your purchase you can ship the snake back to us through appropriate shipping methods at the purchasers expense. Once we receive the snake back, and it was correctly and safely shipped, we will offer the purchase price of the snake, less shipping cost, as credit to use on any other snake of the purchasers choosing.

Once in a while a snake will be listed for purchase but will become unavailable. If this happens we will contact you. Due to this being a technical error on our end you will have the choice to pick any other snake of equal value, pick a snake of greater value and pay the difference, pick a snake of lesser value and receive a refund in the difference of value, or you can receive a credit in full.